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How to avoid errors

January 24, 2017 | Desirae Thomas

Though we do all we can to ensure the research we are conducting is precise and thorough, we are human and mistakes can happen.


There are many steps that we take to ensure that we are requesting information from the correct service providers.


A simple phone call to ask questions can make a huge difference in getting a report back days faster. We could go ahead and send a request and hope it comes back in the time we anticipate, but by going the extra mile and making a phone call we can find out that a particular property is serviced by a completely different entity than where we originally thought. We can also confirm that your request is received the day it’s sent. Computers do make errors, and faxes don't always go through, so rather than waiting 3 days to find out the service provider didn’t receive the request we would know right away.  


Although the goal is to not make any errors, that is not always possible. The important thing I believe is how we handle the situation if an error occurs. If we find that a request has been sent to the wrong place and there is a hard cost involved we will absorb those fees. We cant expect our client to pay for our error. By us calling ahead of time to follow up on our requests there is a better chance of us catching our own error and hopefully we will have the ability to cancel the request before any work has begun. Us calling the municipalities on a frequent basis also allows us to build a good rapport with the service providers we work with on a daily basis. The better the rapport the more likely they are to be willing to help us out in a dire situation, that alone can make the difference in getting a report out to our clients in a timely fashion.


So when someone asks me how I do my research with minimal errors or delays?


My answer is:


I make calls, ask questions, follow-up, and build a good rapport.


“Kindness is the language which the deaf can hear and the blind can see.” - Mark Twain


“You can accomplish by kindness what you can not by force.” - Publilius Syrus